Refund policy
Return & Refund Policy
1. Returns
We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items within 7 days of receiving your order.
To qualify for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Certain items are non-returnable, including:
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Gift cards
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Downloadable software products
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Personal care items (for hygiene reasons)
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Final sale or clearance items
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original method of payment.
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Refunds typically take 5–10 business days, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:
📧 laeumskin@gmail.com
4. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us.
5. Shipping Returns
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for high-value items, as we cannot guarantee receipt of your returned item.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 laeumskin@gmail.com
If you'd like, tell me:
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What type of business this is (e.g., eCommerce, clothing, digital products)
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Your country
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Your return window (14, 30, 60 days)
And I can customize this specifically for your business.